Changing Subscription Status
Note, access to this feature requires the following conditions:
- Subscriber Lookup must be enabled for your account
- The role you are assigned must have customer opt-in/out permissions
You can learn how to view your user permissions here. If you feel you have the wrong permissions, please reach out to your Archiver account Administrator.
Click on Subscriber Lookup in the main menu at the top of the page.
If you have an active search, it will show the subscriber’s results in the search. Otherwise, use the Lookup email text field in the upper left corner of the page to look up a subscriber’s status.
The change subscription status button to the right side of lookup results will allow you to Unsubscribe the user or change their state back to Opt-in, depending on their current subscription status.
Note that the change subscription status button may not be available depending on the permission settings of your Archiver user account.